Ordering Informations

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How to order......

Ordering specimens is easy. Simply e-mail us using the email button inside each page. Please include the specimen number and name along with the price. Do this for all the specimens you wish to order and click the "send" button when you're finished. That's it!

Payment is due with the order. If you are not prepared to purchase a specimen immediately, let us know and we'll hold it for up to 14 days. If we haven't heard from you by then, we will assume that you are no longer interested and put it back on sale.

We don't accept order less than 30euro.

 

METHODS OF PAYMENT...

 Payment may be made by personal cheque or international money order. Cheques payments may take up to some days to clear for some international orders and service charges may be applied by the banks (they don't always tell you this!). This could get expensive and delays your shipment. If you can not obtain these payment methods, let us know so we can make other arrangements.

At this time, credit cards only VISA - MASTERCARD are accepted.

Shipment fares

Here are some example of shipment fare from Italy to Italy/Europe and to USA/Canada/Japan for you reference ...

From October 2001 we have different way of shipping International   parcels we can suggest you the best way

QUICK PACK EUROPE

Delivery 2-5 days

Weight Europe CEE Norway/Switzerland
to 3Kg 23 euro 31 euro
from 3Kg to 5 kg 27 euro 34 euro

EMS INTERNATIONAL

Delivery 2-5 days

Weight Europe USA/Japan
to 0,5Kg 17 euro 27euro
from 0,5Kg to 1 kg 19euro 31euro
from 1Kg to 2 kg 23euro 40euro
from 2Kg to 3 kg 27euro 49euro

 

SMALL PARCEL  INTERNATIONAL  WITH REGISTRED AIRMAIL new.gif (484 byte)

NEW FARES FROM  01 June 2006

The parcel cannot weight more that 2 Kg  We will ship airmail. For Europe (CEE) we could ship cash on delivery with an addition of 4 euro to the fares

Registred airmail 
weight Europe Usa/Japan Oceania
    euro  euro  euro 
fino a 20 g - invii standard (*) 
3,45  3,65  3,80 
oltre 20 fino a 50 grammi  4,25  4,30  4,60 
oltre 50 grammi fino a 100 grammi  4,50  4,65  4,90 
oltre 100 grammi fino a 250 grammi  5,30  7,00  7,50 
oltre 250 grammi fino a 350 grammi  6,00  8,00  8,30 
oltre 350 grammi fino a 1000 grammi  8,50  11,50  14,50 
oltre 1000 grammi fino a 2000 grammi  12,00  19,50  24,50 

Of course we could ship , standard parcel by airmail and surface the fares depends on the Country.

Ours references...

We are sure about the quality of our specimens and we think our customers will be enjoy ours minerals in their collections. Here are some comments we already received in previous sells. References

OUR LOCATION
We are located in Northen Italy  in the Town of Serravalle Scrivia   about 70 km south  of Milan .

Our Mail Address is:
Webminerals s.a.s
C.P. 24
15069 Serravalle Scrivia - AL - Italy

RETURNS, REFUNDS, AND CREDITS…

SEE ALSO  WEBMINERALS   POLICY  

 

Returns will be accepted within 15 days of receipt of goods. All we ask is that you contact us directly by e-mail within 15 days if the specimen(s) you receive can not be added to your collection right now. We will only ask whether the quality was to your expectations and will not try to dissuade you from returning them. This is a personal decision for you to make. A refund for the purchase price less shipping will be issued as soon as I receive the specimen(s) back in unaltered condition with all labels. Please pack them to survive the trip. Sorry, shipping and insurance charges are not refundable. Postage for returned merchandise is at your cost.

Please note that we will not accept returns after 15 days, nor will we accept them unless we have first received notification from you of your intentions.

Generally, credits will not be issued for any reason. They are difficult to keep track of. Returns will always be processed by issuing a refund in the form of an international money order or cheque.

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